Account

The account portal at get.ferrith.ai/account is where the commercial side lives, the subscription, expansions, and billing. It's separate from the workspace. Sign in with the same account you use for the workspace; the Account button in your workspace profile takes you straight there.

What you see depends on who you are: the Owner manages the subscription and billing; other members see their own account's security settings.

Your subscription

The portal shows your current plan, Essentials, Professional, or Automation, its renewal date, and what it includes. The plans build on each other; analysis grids and document automation (the drafting library) are part of Professional and above, and workflows and the API, the document templates API with it, are part of Automation. Current inclusions and pricing are on the pricing page.

Expansions

Grow the workspace without changing plan:

• Seats — more members.
• Agent packs — raise the chat-agent allowance.
• Storage — raise the document-storage allowance.
• API scale — raise the API allowance on Automation.

Expansions take effect as soon as they're purchased. Bring-your-own-key encryption (holding your workspace's key in your own vault) is arranged with us directly so contact support@ferrith.com.

Billing and invoices

Payment is by card, handled by Stripe, Ferrith never holds your card details, and your workspace content plays no part in payment processing. The portal shows your payment method and your invoice history; update the card there when it changes. Prices are shown ex VAT.

Changing plan

• Upgrades take effect immediately and the new plan's features unlock straight away, with the charge adjusted for the remainder of the period.
• Reductions take effect at renewal and you keep what you paid for until the period ends.

If a reduction would take the workspace below what it's using (as an example, more agents than the smaller plan allows), nothing is deleted and instead you'll be asked to bring usage within the new plan's limits.

Cancel, and what follows

Cancelling (Owner only) ends the subscription at the current period's end. From there:

1. The workspace stays fully usable until the paid period ends.
2. After that, sign-in to the workspace is blocked, the data is intact but unreachable.
3. 15 days after that, the workspace's data is permanently deleted, backups included. Re-subscribing within the window restores everything exactly as it was.

Before cancelling, the Owner can take the complete workspace export which provides everything, in readable form. After the deletion date there is nothing to recover.