Terms of Service

1. Who we are

Ferrith is operated by Ferrith Ltd, a company registered in England and Wales under company number 16623234, with its registered office at 11 Laura Place, Bath, United Kingdom, BA2 4BL ("Ferrith", "we", "us"). We are registered with the Information Commissioner's Office under registration ZC228586.

You can contact us at support@ferrith.ai.

2. Definitions

• "Service" — the Ferrith platform: the Ferrith Chat application, the account portal, the programmatic API, and this documentation site.
• "Customer", "you" — the organisation that subscribes to the Service.
• "Workspace" — the private area of the Service created for the Customer at sign-up, holding the Customer's people and Content.
• "Owner" — the individual who bought the subscription (or to whom ownership has since been transferred). The Owner manages the subscription and represents the Customer.
• "Member" — an individual invited into the Workspace by the Customer.
• "Content" — everything the Customer and its Members put into the Workspace: conversations, documents, agents, workflows, analysis grids, and their configuration.
• "Output" — material generated by the Service's AI features in response to Content and instructions.
• "Plan" — the subscription tier and any optional extras selected in the account portal.
• "Agreement" — these terms, together with the Fair use policy, the Privacy notice, the AI-output notice, and the Data Processing Agreement, all available from the Legal documents page of this site.

3. The agreement

1. The Service is for business use. By creating an account and subscribing you confirm that you are acting for an organisation, not as a consumer, and that you have authority to bind that organisation.
2. The Agreement is formed when you accept these terms during sign-up. We record which version you accepted and when; the version history of every document is published on this site.
3. If any part of the Agreement conflicts, the order of precedence is: the Data Processing Agreement (for the processing of personal data), then these terms, then the other policies.

4. Your workspace

1. Sign-up creates a Workspace and makes the buyer its Owner. The Owner can invite Members, appoint admins, and transfer ownership from within the product.
2. You are responsible for the people you allow access to: their compliance with the Agreement, the credentials they hold, and what they put into the Workspace.
3. Each Plan includes a number of seats; more can be added from the account portal.

5. Plans, prices and billing

1. Prices are shown at the point of purchase and in the account portal, exclusive of VAT. Billing is monthly or annual, in advance, by the payment method you give our payment provider, Stripe. Bank Card details never reach Ferrith, payment collection is handled by Stripe.
2. Upgrades take effect, and are charged, immediately. The unused part of the current period is credited proportionately against the new price at the point of upgrade.
3. Reductions and cancellations take effect at the next renewal. If you move to a smaller Plan, remove an extra, or cancel, the change is scheduled for the end of the current billing period. You keep what you paid for until then, and no credit or refund is given for the remainder of the current period.
4. Some optional extras carry a minimum commitment, shown when you add them (the bring-your-own-key option currently has a twelve-month minimum term).
5. If a payment fails, we will retry through Stripe's normal process. While payment is outstanding we may suspend access to the Workspace; access resumes when payment succeeds. If payment finally fails, the subscription ends and section 7 applies.
6. Promotional and voucher codes may be offered at our discretion and carry their stated conditions.
7. We may change prices. A price change never applies mid-period: it takes effect at your next renewal, and we will publish it before it does.

6. Cancelling

You can cancel at any time from the account portal (or through Stripe's billing portal). Cancellation takes effect at the end of the current billing period; until then the Service remains fully available. After the subscription ends, section 7 applies. Re-subscribing is available from the account portal.

7. What happens to your data when the subscription ends

1. While the subscription is active, the Owner can export the Workspace (a complete, readable copy of its Content) at any time from within the product. Export your data before the subscription ends if you want to keep a copy.
2. When the subscription ends (by cancellation or final payment failure), sign-in to the Workspace is closed, and the Workspace enters a 15-day recovery window. Re-subscribing within that window restores the Workspace with its Content intact.
3. After the recovery window, the Workspace is permanently deleted. Deletion destroys the Workspace's encryption keys, which makes its Content unreadable everywhere, including in our backups. Deletion cannot be reversed, by you or by us.
4. A small amount of data survives deletion where the law requires it or where it is not Workspace Content: billing records, and the operational records described in the Privacy notice, for the periods stated there.

8. Acceptable use

1. Your use of the Service must comply with the Fair use policy (part of this Agreement). It covers storage allowances, automation limits, and API use, and describes how the product behaves at each limit.
2. You must not use the Service: for anything unlawful; to create or spread malware; to harass, defraud or harm others; to infringe others' rights; or to generate material you are not lawfully entitled to hold.
3. You must not attempt to breach the Service's security or the separation between workspaces, probe or test the Service's security without our prior written permission, resell raw access to the Service, or share API keys outside your organisation.

9. Your content

1. Your Content is yours. You retain all rights in it. You grant us only the limited licence we need to operate the Service for you: to host, process, transmit and display Content, at your and your Members' instruction, in providing the Service.
2. We do not use your Content to train AI models and we do not use it for any purpose other than providing the Service.
3. Where Content includes personal data, we process it as your processor under the Data Processing Agreement.
4. You are responsible for having the rights and lawful bases you need for the Content you put in.

10. AI output

1. The Service generates Output using artificial intelligence. AI-generated — verify before use. Output can be inaccurate, incomplete or out of date, however plausible it reads. The AI-output notice (part of this Agreement) explains this in full, and the same warning is shown in the product.
2. Output is not legal, medical, financial or other professional advice. A qualified person must review Output before anyone acts on it or it is given to a client or patient.
3. As between you and us, we claim no rights in Output. To the extent we hold any, we assign them to you on creation. We cannot promise that Output is original or does not resemble output generated for others from similar inputs.
4. You are responsible for how you and your Members use Output.

11. Availability and changes to the service

1. We work to keep the Service available and in good order, but we do not promise a particular level of availability at this stage of the Service, and this Agreement includes no service-level commitment. Planned maintenance is carried out with care for business hours where practicable.
2. We improve the Service continually and may add, change or, exceptionally, remove features. If we materially reduce what your Plan includes, we will publish the change (release notes on this site) before it takes effect, and section 14 applies to any change to these terms.

12. Support

Support is provided by email at support@ferrith.ai. We reply within one business day, Monday to Friday (UK). Support covers the operation of the Service; it does not extend to reviewing or validating Output.

13. Suspension

We may suspend access to a Workspace, in whole or in part, where: payment has failed (section 5.5); there is a serious or persistent breach of this Agreement that is not remedied after we raise it; or suspension is necessary to protect the Service, its users, or to comply with law. We restore access as soon as the reason has passed.

14. Changes to these terms

We publish changes to these terms, and to the other documents in the Agreement, on this site and each document carries its version history and effective dates. For a material change we will ask the Owner to accept the new version in the account portal before it applies to you; access to the Workspace itself is not withheld over a terms update. Continued use after a change's effective date is acceptance of it.

15. Liability

1. Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
2. Subject to that, neither party is liable for loss of profits, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
3. Subject to those two clauses, each party's total liability arising in connection with the Agreement in any twelve-month period is limited to the fees paid by the Customer for the Service in that period.
4. The Service depends on you keeping your own account in order: the accuracy of what you put in, the review of Output before use (section 10), exporting your data before a subscription ends (section 7), and if you use the bring-your-own-key option the availability of your own key vault. If you revoke our access to your own key vault, your Workspace becomes unreadable, including to us.
5. The service should not be used as a backup of your organisations own data. Although the service maintains its own backup schedule a facility for per-workspace data restores is not provided and you should maintain your own backups of any documents imported. You should use the admin provided workspace export function, alongside agent, workflow and analysis grid exports to maintain your own backups rather than relying on the service to provide this.

16. General

1. Entire agreement. The Agreement is the whole agreement between us about the Service and supersedes prior discussions.
2. Assignment. You may not transfer the Agreement without our written consent (not to be unreasonably withheld, for example, on a group reorganisation). We may assign to a successor of the business.
3. Severance. If a clause is found unenforceable, the rest stands.
4. Third parties. No one other than the parties has rights under the Agreement.
5. Notices. Notices to us: support@ferrith.ai. Notices to you: the account portal and, where appropriate, the Owner's registered email address.
6. Governing law. The Agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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